Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when inquiring about or using our services. This includes:

• Contact Information: Name, email address, phone number, company name, and physical location.
• Service Configuration: Data regarding your business scale, number of users, and technology needs.
• Support Inquiries: Any notes or system configuration logs sent via our client helpdesk.

2. How We Use Your Information

We use the information we collect for various business purposes, including:

• Providing, maintaining, and upgrading our IT support, AV installations, and custom systems.
• Responding to support tickets, inquiries, and generating service proposals.
• Ensuring network security and detecting, preventing, or mitigating cyber threats.
• Complying with applicable legal and compliance obligations in South Africa.

3. Data Sharing & Retention

We do not sell or lease your business data. We only share information with trusted third-party service providers (such as cloud hosting providers or database backups) who are contractually bound to safeguard your data. We retain your information for as long as necessary to fulfill the services contracted or as required by POPIA regulations.

4. Security Measures

We implement industry-standard physical, electronic, and administrative security measures to secure your data. This includes encrypted data transits, multi-factor authentication, firewalls, and regular security vulnerability assessments.

5. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please reach out to us at:

Email: help@bmdcomputing.com
Phone: +27 65 730 5714